Privacy Policy

About TrainTorquix®
TrainTorquix® is a hub of home and commercial fitness equipment based in the UK, owned by the Zaid & Ibrahim Limited group.

TrainTorquix® is GDPR-compliant and ensures the safeguarding of customer data with respect. Customer details are kept safe and secure, used only by us or those who work for us, and are not shared with unauthorised third parties.

If you have any questions regarding data protection, please email: info@gymsupplieshub.com

Index of Privacy Policy

• How we use your information

• Use of cookies

• Consequences of not providing your data

• How long information is retained

• Your rights

• Access to personal information

• Job application process

• Information security

• Complaints enquiries

How We Use Your Information
TrainTorquix® collects customer data for the following purposes:

• Creating and managing TrainTorquix® customer accounts

• Processing orders, payments, delivery, and tracking

• Marketing communications including offers, free delivery periods, competitions, and health tips

• Sending newsletters via third-party email service providers

• Triggered emails such as cart abandonment and order confirmations

• Personalised product recommendations based on previous purchases

• Warranty registration and customer rights protection

• Internal finance records in compliance with HMRC regulations

• Customer support and aftercare services

• Technology, payment, delivery, and logistics providers

• Approved finance companies where requested by the customer

Some third-party service providers may be located outside the EU; however, they operate under GDPR-equivalent standards.

Website Visitors
When visitors access www.traintorquix.com, we use Google Analytics to collect anonymous data such as visitor behaviour and traffic patterns. This helps us improve website performance and customer experience. No personally identifiable information is collected, and visitors are not individually identified.

Search queries are logged anonymously to improve website search functionality.

If we collect personal data via our website, we will clearly explain what data is being collected and how it will be used.

Use of Cookies
Cookies are small files placed on your device to help analyse web traffic and improve user experience. We use cookies to:

• Analyse website traffic and page usage

• Improve website performance and usability

• Support marketing and advertising efforts through third-party cookies

Cookies do not give us access to your computer or personal information beyond what you choose to share. You may choose to accept or decline cookies through your browser settings, although disabling cookies may limit website functionality.

Choices
Most browsers automatically accept cookies, but you can adjust your browser settings to refuse cookies or notify you when cookies are being used. Some features may not work correctly if cookies are disabled.

Consequences of Not Providing Your Data
Failure to provide required personal information may prevent us from processing orders, providing services, or fulfilling legal obligations.

How Long Information Is Retained
Customer data is retained for up to 5 years due to warranty requirements and customer lifecycle analysis. Financial records are retained for 6 years in accordance with HMRC regulations.

Your Rights
Under GDPR, you have rights regarding your personal data, including access, correction, deletion, and restriction of processing.

If you are not satisfied with our response, you may contact the Information Commissioner’s Office (ICO), the UK authority for data protection.

Access to Personal Information
You may request access to your personal data by submitting a written request via email or post. Upon verification, we will:

• Describe the personal data held

• Explain why it is held

• Identify any third parties it may be shared with

• Provide a copy of the data

Requests for data deletion will be processed within 48 hours.

Contact for Data Requests
Email: info@gymsupplieshub.com

Postal Address:
Marketing Team
TrainTorquix® Head Office
Unit 2, 20 Woodland Ave
Slough, Berkshire
SL1 3BU

Job Applicants and Employees
TrainTorquix® acts as the data controller for information provided during recruitment and employment. Queries should be directed to info@gymsupplieshub.com.

Information Security
We use appropriate technical and organisational measures to protect personal data, including encryption, internal audits, secure storage, and restricted access.

Complaints Enquiries
We take complaints seriously and aim to maintain the highest standards in data protection. If you wish to raise a complaint about how your personal data is handled, please contact us at info@gymsupplieshub.com.

This privacy notice has been compiled following detailed internal review and analysis. Additional information is available upon request.