Privacy Policy (GDPR & CCPA Compliance)

TrainTorquix – Effective Date: 01-01-2025

At TrainTorquix, your privacy and data security are a top priority. We are committed to complying with the General Data Protection Regulation (GDPR) for customers in the UK and EU, and the California Consumer Privacy Act (CCPA) for customers in California, USA. This policy explains how we collect, use, and protect your personal data, and outlines your rights.

1. Information We Collect
We may collect the following types of information:

• Personal details such as name, email address, billing and shipping address, and phone number

• Payment information, processed securely through trusted third-party payment providers

• Account information such as usernames and login details, where applicable

• Usage data including cookies, browsing behaviour, and preferences

2. How We Use Your Data
Your data is used to:

• Process and deliver orders

• Communicate with you about products, offers, and updates

• Improve our website, services, and customer experience

• Comply with legal, regulatory, and financial obligations

3. GDPR Rights (UK and EU Customers)
If you are located in the UK or EU, you have the right to:

• Access your personal data

• Correct inaccurate or incomplete data

• Request deletion of your data (right to be forgotten)

• Restrict or object to certain data processing activities

• Request data portability

• Withdraw consent at any time

To exercise these rights, please contact us at privacy@gymsupplieshub.com.

4. CCPA Rights (California Customers)
If you are a California resident, you have the right to:

• Know what personal data we collect and the purpose of collection

• Request deletion of your personal data, subject to legal exceptions

• Opt out of the sale of personal data (TrainTorquix does not sell personal data)

• Receive equal service and pricing, even when exercising your privacy rights

To make a request, please email privacy@gymsupplieshub.com.

5. Data Protection and Security
We take appropriate technical and organisational measures to protect your data, including:

• SSL encryption

• Secure servers and restricted access controls

• Use of trusted third-party payment gateways such as Stripe and PayPal

Payment details are never stored on our servers.

6. Data Retention
We retain personal data only for as long as necessary to provide our services and to meet legal or financial requirements.

7. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing and shopping experience. You can manage or disable cookies through your browser settings.

8. Changes to This Policy
This policy may be updated from time to time. Any changes will be published on this page along with an updated effective date.

9. Contact Us
For questions, concerns, or data access requests, please contact us at:

Email: privacy@gymsupplieshub.com

Postal Address:
TrainTorquix
Unit 2, 20 Woodland Ave
Slough, Berkshire
SL1 3BU