Delivery Policy

At TrainTorquix, we are committed to ensuring your fitness equipment is delivered quickly, safely, and reliably. Below are our delivery guidelines.

Order Processing

• Orders are processed within 24–48 hours, excluding weekends and public holidays.

• Once your order is placed, you will receive an Order Confirmation email.

• When your order is dispatched, a Shipping Confirmation email with tracking details will be sent.

Shipping Coverage
We currently deliver to the following regions:

• United Kingdom

• European Union countries

• United States of America

For deliveries to other regions, please contact our support team before placing an order.

Shipping Options and Estimated Timeframes

Standard Delivery:

• United Kingdom: 3–5 business days

• Europe: 5–8 business days

• United States: 7–12 business days

Express Delivery:

• United Kingdom: 1–2 business days

• Europe: 3–5 business days

• United States: 3–6 business days

Free Delivery:

• Available on orders over £80 (UK)

• Orders over €90 (Europe)

• Orders over $100 (USA)

Delivery Partners
We use trusted global courier services, including:

• DHL

• FedEx

• UPS

• Royal Mail (UK)

• USPS (USA)

The courier is automatically selected based on your location and the size of your order.

Order Tracking

• All orders include real-time tracking.

• A tracking link will be sent via email within 24 hours of dispatch.

• Large items, such as home gyms, may require scheduled delivery. Our team will contact you if this applies.

Oversized or Heavy Orders

• Some heavy or oversized items may incur additional delivery charges.

• Any extra charges will be clearly communicated before checkout.

• Bulk orders may be delivered via pallet delivery to ensure safety.

Important Information

• Delivery times are estimates and may vary due to customs clearance, weather conditions, or courier delays.

• Customers are responsible for providing accurate delivery details. Incorrect addresses may result in delays or returned orders.

• If a delivery attempt is missed, the courier may leave a notification card, reschedule delivery, or hold the parcel at a local depot.