TrainTorquix is a fitness brand dedicated to helping individuals achieve their health and strength goals through innovative training programs, expert guidance, and premium fitness products.
Where are you located?
TrainTorquix offers both online and physical services. Our online platform is accessible worldwide, and we have select gyms and training centers in London.
Who can join TrainTorquix?
Anyone! Whether you’re a beginner, an athlete, or looking to improve your general fitness, TrainTorquix programs are designed for all fitness levels.
What types of programs do you offer
We offer personalized training plans, group fitness classes, strength & conditioning programs, online coaching, and wellness challenges tailored to your goals.
Are the programs suitable for beginners?
Absolutely! Every program can be adjusted based on your fitness level, and our trainers provide guidance every step of the way.
Do you offer online coaching?
Yes! Our online coaching provides virtual guidance, custom workouts, progress tracking, and access to our supportive fitness community.
How can I join TrainTorquix?
You can sign up on our website or visit one of our locations. Choose a plan that fits your goals—monthly, quarterly, or annual membership options are available.
What does a membership include?
Membership includes access to training programs, online resources, live classes, progress tracking, and exclusive member events.
Where is my order?
We will send you an email to confirm your order has been received with a link to your account where you can check the status of the order. You can place an order either using a guest account or your account login. You can access your account any time via the ‘Log In’ button on the top right of the website. Once your order has been dispatched, we will send you an email with a link to track your order. If you have any further questions, please fill out our contact form which you can access here contact form or call our national sales team on +447359748862 or +441753350874.
How can I place an order?
You can buy online, by phoning our national Sales & Service team on +447359748662 or +441753350874.
How can I pay for my order?
We accept various payment methods by card. Fast payments from GooglePay, ApplePay and AmazonPay as well as PayPal and Stripe. We do not currently offer finance options.
My order is missing items?
We are sorry to hear your order was missing items. Please contact our customer service team via our Livechat or our contact form. Please include your full name and order number. Our team will be in touch within 24 hours to resolve this issue for you and arrange a replacement.
I have received damaged items?
We are sorry to hear any items in your order have arrived damaged. Please contact our customer service team via Livechat or our contact form which you can access here. Please include your full name and order number. Our team will be in touch within 24 hours to resolve this issue for you and arrange a replacement.
How do I request an invoice?
To request an invoice for your order simply send our customer service team a message via Livechat or our contact form. Please include your full name and order number.
Do you offer discount codes?
We do not offer TrainTorquix discount codes at present. Please beware of any site claiming to offer these as they are not associated with TrainTorquix.
Do you sell spare parts?
We stock a range of common spare parts. These can all be found in the Spares & Replacements category which is under the main Accessories tab at the top of the site. Please note that most spare parts do not appear when you use the main search bar at the top of the site. In order to find them you therefore need to browse through the category manually. This is something we hope to improve in future.
